Below you will find answers to a number of the common questions which customers regularly ask before placing an order.

Products

What sort of bibs are these?

Lightweight Precision bib Click here for details.

How can I be sure of the sizing of your products?

Full UK sizing is shown when selecting / ordering the bibs. Click here for further details

However we can only go by our Manufactures guidelines on sizes and ask you to use your discretion.

PLEASE CHECK SIZES VERY CAREFULLY

What are the care instructions for your printed garments?

To extend the life of your printed garment you should wash inside out on a cool wash, do not tumble dry and do not dry over radiators, iron inside out on a cool temperature setting.

Print

What colour will the printed detail be?

Our standard print is one colour and either black or white to contrast with the bib colour.

Black print will be on white, orange, pink, yellow and sky blue bibs. White print on red, green, royal blue and black bibs.

What font do you use for the numbers/letters?

Generally we will use Arial or Arial Bold, but we may use other more compact fonts where necessary.

Can I have any number(s) and any text I want?

Yes, you can have any number(s) and if your order is for a number of bibs you can start from any number(s).

When considering text please bear in mind that the more text you request then the smaller it will be on the finished bib.

How big will the final printed characters be?

Numbers are 150 mm tall on the two smaller sizes (XXS and XS) and 220 mm tall on the larger sizes , and text is approximately 40-50 mm tall.

However it maybe necessary to reduce the character print size into order to fit your requirement in the available print area.

What is the size of the print area on the bib?

The maximum print area is approximately A4 landscape size on the adult sizes and slightly smaller on the child’s sizes.

Orders

How long will it be before I receive my order?

We aim to deliver orders within 7-14 days from confirmation of all details and from receipt of full payment. We will only begin processing your order after receipt of payment.

Once your order is completed we will send you an email to advise that it has been despatched.

Payment

What are your payment terms?

Payment in full is required before we begin processing your order.

How can I pay for my order?

You can pay for your order by PayPal, debit & credit cards (using the PayPal option – there is no need for you to have a PayPal account), Direct Bank Transfer or by Cheque Payment.

If you choose to pay by Cheque then please make these payable to ‘Sewsoon’ and send to 8 Rushcroft Terrace, Baildon, West Yorkshire, BD17 6DA.

We will only start processing your order AFTER we have received payment in full.

Sorry we cannot process card payments over the phone.

Delivery

Do you deliver on Saturdays/Public Holidays?

You may receive orders sent by 1st Class post on a Saturday.

Courier deliveries are Monday to Friday, between 9:00 am – 6:00 pm (no service on Public Holidays)

 

How much will it cost for delivery?

Our prices for delivery are dependent on your order  weight and reflect the charges of our carriers (Royal Mail & APC)

  • Order weight up to 1kg will cost £2.99 2nd class post or £3.49 1st class post.
  • Order weight from 1kg and up to 2kgs will cost £2.99 2nd class post or £5.64 1st class post.
  • Order weight from 2kgs and up to 5kgs will cost £6.00 and will be delivered by a Courier (usually APC). NOTE: the delivery will need to be signed for – we can deliver to a non-residential address if this is more convenient.
  • Order weight over 5kgs will cost £11.40 and will be delivered by a Courier (usually APC). NOTE: the delivery will need to be signed for – we can deliver to a non-residential address if this is more convenient.

How long will it be before I receive my order?

We aim to deliver orders within 7-14 days from confirmation of all details and from receipt of full payment. We will only begin processing your order after receipt of payment.

Once your order is completed we will send you an email to advise that it has been despatched.

Returns

There is a fault with my order, what do I do?

We quality check all our items before they leave us, however, if you have found a fault with your item(s) please contact us and advise us of the issue before you send them back.

Once we receive your faulty item(s) we will issue a refund using the same method that you used to pay for the goods.

What is your policy on the return of any item(s)?

If you wish to return any unprinted item(s) from your order please contact us and advise us of the reason before you send them back.

If you are not completely satisfied, we offer a 14 Day Returns Policy on unprinted items. You can return your item(s) to us within 14 days of delivery for a refund. This does not included printed items. Your statutory rights are not affected.

Once we receive your returned item(s) we will refund your payment by the method of payment used for the purchase.

NOTE: Exceptions from the 14 Day Returns Policy

Sorry, we are unable to refund or exchange items that have been printed to your requirements requested at the time of order, unless there is a manufacturer’s fault with the garment.