Below you will find answers to a number of the common questions which customers regularly ask before placing an order.

Products

Can I have a product embroidered with Otley Rugby logo without the zebras?

Yes you can on most products please contact us before placing your order so we can look out for your order.

Can I try the products on for size?

Yes, you can – we are in Baildon, please contact us to arrange an appointment.

How can I be sure of the sizing of your products?

Full UK sizing is given on most of our garments in inches.

However we can only go by our Manufactures guidelines on sizes and ask you to use your discretion.

PLEASE CHECK SIZES VERY CAREFULLY

What are the care instructions for your printed garments?

To extend the life of your printed garment you should wash inside out on a cool wash, do not tumble dry and do not dry over radiators, iron inside out on a cool temperature setting.

Orders

There is a fault with my order, what do I do?

We quality check all our items before they leave us and we would never send out faulty items on purpose.

However, if by a very small chance you have found a fault with your item(s) please contact us and advise us of the issue before you send them back.

Once we receive your faulty returned item(s) we will refund your payment to the method of payment used for the purchase.

How long will it take for you to deliver my order?

Generally, we would say that it takes 7- 10 days. This is to cover ourselves over any busy periods. However, we will always endeavour to get your order out for delivery as soon as possible.

Once your order is completed we will send you an email to advise you that it has been despatched.

Payment

How can I pay for my order?

You can pay for your order by PayPal, debit & credit cards (using the PayPal option – there is no need for you to have a PayPal account), Direct Bank Transfer or by Cheque Payment.

If you choose to pay by Cheque then please make these payable to ‘Sewsoon’ and send to 8 Rushcroft Terrace, Baildon, West Yorkshire, BD17 6DA.

We do not take payments over the phone.

Delivery

Would I be able to collect my order?

Normally, we would send completed orders to training on Sunday mornings – you will receive an email from us to advise when your order is ready – if you requested this as your chosen delivery method.

Orders can be collected from our Baildon premises, by prior arrangement.

Do you deliver on Saturdays/Public Holidays?

Courier deliveries will normally be Monday to Friday, between 9:00 am – 4:00 pm (no service on Public Holidays)

If you require an Express delivery service or a Saturday delivery then please get in touch as there is likely to be an extra charge for this.

How much will it cost for delivery?

The cost for delivery is £6.00 by Courier (usually APC). NOTE: the delivery will need to be signed for – we are able to deliver to non-residential addresses if this is more convenient.

How long will it take for you to deliver my order?

Generally, we would say that it takes 7- 10 days. This is to cover ourselves over any busy periods. However, we will always endeavour to get your order out for delivery as soon as possible.

Once your order is completed we will send you an email to advise you that it has been despatched.

Returns

There is a fault with my order, what do I do?

We quality check all our items before they leave us and we would never send out faulty items on purpose.

However, if by a very small chance you have found a fault with your item(s) please contact us and advise us of the issue before you send them back.

Once we receive your faulty returned item(s) we will refund your payment to the method of payment used for the purchase.

What is your policy on the return of any item(s)?

If you wish to return any item(s) from your order please contact us and advise us of the reason before you send them back.

If you are not completely satisfied, we offer a 14 Day Returns Policy. You can return your item(s) to us within 14 days of delivery for a refund. Your statutory rights are not affected.

Once we receive yoru returned item(s) we will refund your payment to the method of payment used for the purchase.

NOTE: Exceptions from the 14 Day Returns Policy

We are unable to accept any custom personalised items for return. We cannot refund or exchange goods that have been printed or embroidered with the custom personalisation you requested at the time of order unless there is a manufacturers fault with the garment.