Products

What are the care instructions for your printed garments?

To extend the life of your printed garment you should wash inside out on a cool wash, do not tumble dry and do not dry over radiators, iron inside out on a cool temperature setting.

How can I be sure of the sizing of your products?

Full UK sizing is given on most of our garments in inches and on the ladies garments inches and equivalent dress size, where possible.

However we can only go by our Manufactures guidelines on sizes and ask you to use your discretion especially on the ladies fitted garments.

PLEASE CHECK SIZES VERY CAREFULLY

Do you only supply the items shown on your website?

No, the ones we have featured are our most popular, but we can source from 1,000′s  of others. If you don’t see what you are looking for please get in touch.

Orders

How long will it take for you to deliver my order?

Generally, we would say that it takes 7- 10 days. However, we will always endeavour to get your order out for delivery as soon as possible.

Once your order is completed we will send you an email to advise you that it has been despatched.

There is a fault with my order, what do I do?

We quality check all our items before they leave us and we would never send out faulty items on purpose.

However, if by a very small chance you have found a fault with your item(s) please contact us and advise us of the issue before you send them back.

Once we receive your faulty returned item(s) we will refund your payment to the method of payment used for the purchase.

Payment

How can I pay for my order?

You can pay for your order by PayPal, debit & credit cards (using the PayPal option – there is no need for you to have a PayPal account), Direct Bank Transfer or by Cheque Payment.

If you choose to pay by Cheque then please make these payable to ‘Sewsoon’ and send to 8 Rushcroft Terrace, Baildon, West Yorkshire, BD17 6DA.

We do not take payments over the phone.

Delivery

How long will it take for you to deliver my order?

Generally, we would say that it takes 7- 10 days. However, we will always endeavour to get your order out for delivery as soon as possible.

Once your order is completed we will send you an email to advise you that it has been despatched.

How much will it cost for delivery?

Our prices and services for delivery are dependent on your order ;

  • When we quote for the job we will quote for the delivery of the items also.

Do you deliver on Saturdays/Public Holidays?

Courier deliveries will normally be Monday to Friday, between 9:00 am – 4:00 pm (no service on Public Holidays)

If you require an Express delivery service or a Saturday delivery then please get in touch as there is likely to be an extra charge for this.

Returns

What is your policy on the return of any item(s)?

If you wish to return any item(s) from your order please contact us and advise us of the reason before you send them back.

If you are not completely satisfied, we offer a 14 Day Returns Policy. You can return your item(s) to us within 14 days of delivery for a refund. Your statutory rights are not affected.

Once we receive your returned item(s) we will refund your payment to the method of payment used for the purchase.

NOTE: Exceptions from the 14 Day Returns Policy

We are unable to accept any custom personalised items for return. We cannot refund or exchange goods that have been printed or embroidered with the custom personalisation you requested at the time of order unless there is a manufacturers fault with the garment.

There is a fault with my order, what do I do?

We quality check all our items before they leave us and we would never send out faulty items on purpose.

However, if by a very small chance you have found a fault with your item(s) please contact us and advise us of the issue before you send them back.

Once we receive your faulty returned item(s) we will refund your payment to the method of payment used for the purchase.